bigbany Privacy Policy

1 Introduction

bigbany ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users who access or interact with the bigbany website at bigbany.net and all related services, including online casino games, sports betting, bingo, live dealer games, and account management features.

This Privacy Policy describes how bigbany collects, uses, discloses, stores, and protects your personal information. It applies to all visitors, registered players, and prospective users of the bigbany platform, regardless of how you access the site — whether via desktop browser, mobile browser, or any other access method.

By creating a bigbany account, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the bigbany platform immediately.

2 Personal Data We Collect

bigbany collects personal data that is necessary for the operation of the platform, fulfilment of regulatory obligations, and delivery of a safe and personalised gaming experience to Filipino players. The categories of personal data we collect include:

2.1 Registration and Account Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — you must be 21 or older to use bigbany)
• Residential address, including barangay, city, province, and postal code
• Email address
• Mobile phone number
• Username and encrypted password
• Security questions and answers (where applicable)

2.2 KYC and Identity Verification Data

• Copies of government-issued photo identification (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS ID, Voter's ID, PRC ID)
• Proof of residential address documents
• Selfie photographs and/or liveness verification images submitted during enhanced KYC
• Payment method ownership verification documents

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used
• GCash account reference numbers, Maya account references, bank account details (masked), and other payment identifiers
• Bonus and promotional activity records
• Account balance history

2.4 Gaming and Behavioural Data

• Game session records, including games played, bets placed, outcomes, and session durations
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Customer support interaction records
• Promotion participation and bonus redemption history

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Session cookies, tracking cookies, and similar identifiers
• Pages visited, clicks, and navigation patterns within the bigbany platform
• Referring URL (where you navigated from before arriving at bigbany)

3 How We Collect Your Data

bigbany collects personal data through the following means:

3.1 Directly From You

The majority of personal data bigbany holds about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or use any other feature of the bigbany platform. You choose what information to provide; however, certain data is mandatory for account registration and regulatory compliance.

3.2 Automatically Through Your Use of the Platform

bigbany automatically collects technical and behavioural data as you navigate and interact with the platform. This includes data collected through cookies, web beacons, server logs, and similar technologies that record how you use bigbany's services.

3.3 From Third-Party Verification Services

Where required to complete identity verification, age verification, or fraud screening, bigbany may receive personal data about you from third-party KYC providers, payment processors, and fraud prevention services. Data received from such sources is subject to this Privacy Policy.

3.4 From Payment Processors

When you use GCash, Maya, BPI, BDO, UnionBank, Coins.ph, or other payment services to transact on bigbany, we may receive transaction confirmation data and masked payment identifiers from those processors to reconcile your account activity.

4 Purpose of Processing Your Personal Data

bigbany processes your personal data for the following specific, legitimate purposes:

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bigbany processes your personal data on the following lawful bases:

• Contractual Necessity: Processing is necessary to perform our contract with you as a registered bigbany player — including account creation, gameplay, deposits, and withdrawals.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and PAGCOR regulations, including AMLA obligations, KYC requirements, and age verification mandates.
• Legitimate Interests: Processing is necessary for bigbany's legitimate business interests, including fraud prevention, platform security, and improving the user experience, where those interests are not overridden by your data protection rights.
• Consent: For marketing communications and certain non-essential cookies, bigbany processes your data based on the consent you provide. You may withdraw such consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing and Disclosure

bigbany does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly as necessary to operate the platform and meet our legal obligations:

6.1 Regulatory and Law Enforcement Authorities

bigbany is required to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities when required by law, court order, or regulatory directive. We cooperate fully with all lawful requests from competent authorities.

6.2 KYC and Identity Verification Providers

bigbany engages third-party identity verification service providers to assist with KYC processing. These providers receive only the personal data necessary to perform their verification function and are contractually bound to process it solely for that purpose, in compliance with applicable data protection law.

6.3 Payment Processing Partners

To process your deposits and withdrawals, bigbany shares relevant transaction data with payment partners including GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20 network providers. These partners process your data under their own privacy policies and applicable payment regulations.

6.4 Technology and Infrastructure Providers

bigbany uses third-party cloud hosting, database management, and platform infrastructure providers to operate the platform. These providers process personal data on bigbany's behalf under data processing agreements that require them to maintain appropriate security standards.

6.5 Game Content Providers

Slot, live dealer, and bingo game providers integrated into the bigbany platform may receive anonymised or pseudonymised session data (such as bet amounts and game outcomes) necessary for game operation. Player-identifiable personal data is not shared with game providers beyond what is technically necessary for game delivery.

7 Data Retention

bigbany retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and audit requirements. The following general retention periods apply:

Upon expiry of the applicable retention period, bigbany will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.

8 Cookies and Tracking Technologies

bigbany uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. The following types of cookies are used on bigbany:

8.1 Strictly Necessary Cookies

These cookies are essential for the bigbany platform to function correctly. They enable core features such as account login sessions, security token management, and navigation between game categories. These cookies cannot be disabled without impairing platform functionality.

8.2 Performance and Analytics Cookies

bigbany uses analytics cookies to collect aggregated, anonymised data about how users navigate the platform — including pages visited, time spent on each section, and error events. This data helps us identify performance issues and improve the overall bigbany experience.

8.3 Functionality Cookies

Functionality cookies remember your preferences, such as your preferred language, lobby layout, and responsible gaming settings, so that you do not need to reconfigure them on each visit.

8.4 Marketing Cookies

Where you have consented to marketing communications, bigbany may use cookies to personalise promotional content displayed to you within the platform. You may withdraw your consent to marketing cookies at any time through your browser settings or account privacy preferences.

9 Data Security

bigbany implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and bigbany servers is encrypted using industry-standard TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data — including passwords, identity document images, and financial records — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within bigbany's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Multi-Factor Authentication: bigbany supports and encourages the use of multi-factor authentication (MFA) for player account logins to reduce the risk of unauthorised account access.
• Regular Security Audits: bigbany conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems.
• Incident Response: In the event of a personal data breach, bigbany will notify affected players and the National Privacy Commission within the timeframes required by RA 10173 and NPC regulations.

While bigbany takes all reasonable steps to secure your data, no online platform can guarantee absolute security. You play an important role in protecting your own account by maintaining strong, unique passwords and not sharing your login credentials with others.

10 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bigbany:

10.1 Right to Be Informed

You have the right to be informed of what personal data bigbany collects about you, how it is processed, and with whom it is shared. This Privacy Policy is the primary vehicle through which bigbany fulfils this right.

10.2 Right to Access

You may request a copy of the personal data that bigbany holds about you at any time. bigbany will respond to verified access requests within a reasonable timeframe, typically within 15 business days.

10.3 Right to Correction

If any personal data bigbany holds about you is inaccurate, incomplete, or outdated, you have the right to request correction. You may update certain account details directly through your bigbany account settings, or contact support for assistance with other data fields.

10.4 Right to Erasure or Blocking

You may request erasure or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. Please note that bigbany may be required to retain certain data under applicable laws, including AMLA obligations, which take precedence over erasure requests for the mandatory retention period.

10.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing carried out on the basis of bigbany's legitimate interests, subject to applicable legal overrides.

10.6 Right to Data Portability

Where technically feasible, you may request that bigbany provide your personal data in a structured, commonly used, and machine-readable format for transmission to another data controller.

10.7 Right to Lodge a Complaint

If you believe bigbany has not handled your personal data in accordance with the Philippine Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11 Children's and Minors' Privacy

bigbany's platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR regulations governing casino-style online gambling in the Philippines. bigbany does not knowingly collect personal data from any person under 21 years of age.

All account registrations are subject to age verification procedures. Where bigbany discovers or reasonably suspects that a registered player is under 21, the account will be immediately suspended, all gameplay will be voided, and any deposited funds will be returned to the originating payment method following investigation.

12 Cross-Border Data Transfers

bigbany is a Philippine-facing platform and processes the majority of player personal data within the Philippines or through data processors operating under equivalent data protection standards. Where personal data is transferred outside the Philippines — for example, to cloud infrastructure providers or technology partners operating in other jurisdictions — bigbany ensures that such transfers are conducted in accordance with the requirements of the Philippine Data Privacy Act and NPC guidelines on cross-border data flows.

This includes ensuring that recipient organisations are bound by appropriate data protection agreements, standard contractual clauses, or operate under privacy frameworks that provide a comparable level of protection to that afforded under Philippine law.

13 Third-Party Links and Services

The bigbany platform may contain links to third-party websites or integrate third-party services (such as payment processors and game providers). This Privacy Policy applies only to the bigbany platform itself. bigbany is not responsible for the privacy practices or content of any third-party websites or services that you access through or in connection with bigbany.

We encourage you to review the privacy policies of any third-party services you use in connection with your bigbany account, including your payment provider (GCash, Maya, BPI, BDO, etc.) to understand how they process your personal data.

14 Updates to This Privacy Policy

bigbany reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes to this Privacy Policy will be communicated to registered players via email or through a prominent notice displayed on the bigbany platform prior to the changes taking effect .

The "Effective Date" at the top of this Privacy Policy will be updated each time a new version is published. Your continued use of the bigbany platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Privacy Policy, you must discontinue use of the platform and may request account closure through our support channels.

We recommend that you review this Privacy Policy periodically to stay informed about how bigbany is protecting your personal data. Archived versions of previous Privacy Policy editions are available upon request from our support team.

15 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bigbany handles your personal data, please reach out to our Privacy and Data Protection team through the following channels:

For complaints relating to your rights under the Philippine Data Privacy Act that are not resolved to your satisfaction by bigbany, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines through their official channels.

bigbany is committed to resolving all data privacy enquiries promptly and transparently. We aim to acknowledge all privacy-related communications within 2 business days and to provide a full response within 15 business days of receiving your request.